Field Service Management Solutions

Field Service Management Solutions

Work Order Management

Work order management has never been easier. Every job, any task, all available in real-time from start to completion. Dashboards with conditional highlighting allow visibility for employees and customers to monitor the progress of your work order.

Work Order Management

Work order management has never been easier. Every job, any task, all available in real-time from start to completion. Dashboards with conditional highlighting allow visibility for employees and customers to monitor the progress of your work order.

Invoice Dashboards

Accessing invoices during service calls is no longer a struggle. Saved searches, reports, and KPI’s on invoiced orders are available to personalize your NetSuite dashboards.

Invoice Dashboards

Accessing invoices during service calls is no longer a struggle. Saved searches, reports, and KPI’s on invoiced orders are available to personalize your NetSuite dashboards.

Priority Review

Projects can change instantly for many reasons. High priority flags and weighted customer records provide the ability to prioritize work orders for leveraging resources more efficiently.

Priority Review

Projects can change instantly for many reasons. High priority flags and weighted customer records provide the ability to prioritize work orders for leveraging resources more efficiently.

SLA Reporting

Ensuring customer expectations are met is exactly why Service Level Agreements exist. Access customer SLA data in real-time to set response and resolution deadlines on work orders to track SLA times for your customers.

SLA Reporting

Ensuring customer expectations are met is exactly why Service Level Agreements exist. Access customer SLA data in real-time to set response and resolution deadlines on work orders to track SLA times for your customers.

Wallboard View

Some organizations require multiple large screen monitors to view different operations and processes occurring. ONSIGHT has multiple wallboard views for viewing real-time data.

Wallboard View

Some organizations require multiple large screen monitors to view different operations and processes occurring. ONSIGHT has multiple wallboard views for viewing real-time data.

Mobile Capture

By incorporating capture from mobile devices, your field service organization can perform and record: Digital Signatures, Check In/Check Out, Manager/Customer Sign-Off, Photos of work performed, Proof of Delivery, Age Verification, Part Availability and Utilization, and Inventory Transfers.

Mobile Capture

By incorporating capture from mobile devices, your field service organization can perform and record: Digital Signatures, Check In/Check Out, Manager/Customer Sign-Off, Photos of work performed, Proof of Delivery, Age Verification, Part Availability and Utilization, and Inventory Transfers.

Availability and Time Estimation

Requested time frames for scheduling can be provided before work orders are placed and become active. Time estimations for job completion are pre-populated based on start/end times during work order creation and can be manually overridden with custom values if needed.

Availability and Time Estimation

Requested time frames for scheduling can be provided before work orders are placed and become active. Time estimations for job completion are pre-populated based on start/end times during work order creation and can be manually overridden with custom values if needed.

Scheduling and Dispatching

Saved searches and calendar views make scheduling new work orders quick and easy. Field personnel are notified in real-time of updates via the ONSIGHT mobile application.

Scheduling and Dispatching

Saved searches and calendar views make scheduling new work orders quick and easy. Field personnel are notified in real-time of updates via the ONSIGHT mobile application.

Analytics & Reporting

No more countless hours reconciling information from multiple systems to produce ad-hoc reports. ONSIGHT leverages your real-time data from a centralized solution, NetSuite, the worlds #1 Cloud ERP.

Analytics & Reporting

No more countless hours reconciling information from multiple systems to produce ad-hoc reports. ONSIGHT leverages your real-time data from a centralized solution, NetSuite, the worlds #1 Cloud ERP.

Customer Service Portal

Access to on-demand service information is available anytime for your customers, field service work force, dispatchers, and project managers.

Customer Service Portal

Access to on-demand service information is available anytime for your customers, field service work force, dispatchers, and project managers.