Field Service Management Solutions
Field Service Management Solutions
Work order management has never been easier. Every job, any task, all available in real-time from start to completion. Dashboards with conditional highlighting allow visibility for employees and customers to monitor the progress of your work order.
Work Order Management
Work order management has never been easier. Every job, any task, all available in real-time from start to completion. Dashboards with conditional highlighting allow visibility for employees and customers to monitor the progress of your work order.
Accessing invoices during service calls is no longer a struggle. Saved searches, reports, and KPI’s on invoiced orders are available to personalize your NetSuite dashboards.
Invoice Dashboards
Accessing invoices during service calls is no longer a struggle. Saved searches, reports, and KPI’s on invoiced orders are available to personalize your NetSuite dashboards.
Projects can change instantly for many reasons. High priority flags and weighted customer records provide the ability to prioritize work orders for leveraging resources more efficiently.
Priority Review
Projects can change instantly for many reasons. High priority flags and weighted customer records provide the ability to prioritize work orders for leveraging resources more efficiently.
Ensuring customer expectations are met is exactly why Service Level Agreements exist. Access customer SLA data in real-time to set response and resolution deadlines on work orders to track SLA times for your customers.
SLA Reporting
Ensuring customer expectations are met is exactly why Service Level Agreements exist. Access customer SLA data in real-time to set response and resolution deadlines on work orders to track SLA times for your customers.
Some organizations require multiple large screen monitors to view different operations and processes occurring. ONSIGHT has multiple wallboard views for viewing real-time data.
Wallboard View
Some organizations require multiple large screen monitors to view different operations and processes occurring. ONSIGHT has multiple wallboard views for viewing real-time data.
By incorporating capture from mobile devices, your field service organization can perform and record: Digital Signatures, Check In/Check Out, Manager/Customer Sign-Off, Photos of work performed, Proof of Delivery, Age Verification, Part Availability and Utilization, and Inventory Transfers.
Mobile Capture
By incorporating capture from mobile devices, your field service organization can perform and record: Digital Signatures, Check In/Check Out, Manager/Customer Sign-Off, Photos of work performed, Proof of Delivery, Age Verification, Part Availability and Utilization, and Inventory Transfers.
Requested time frames for scheduling can be provided before work orders are placed and become active. Time estimations for job completion are pre-populated based on start/end times during work order creation and can be manually overridden with custom values if needed.
Availability and Time Estimation
Requested time frames for scheduling can be provided before work orders are placed and become active. Time estimations for job completion are pre-populated based on start/end times during work order creation and can be manually overridden with custom values if needed.
Saved searches and calendar views make scheduling new work orders quick and easy. Field personnel are notified in real-time of updates via the ONSIGHT mobile application.
Scheduling and Dispatching
Saved searches and calendar views make scheduling new work orders quick and easy. Field personnel are notified in real-time of updates via the ONSIGHT mobile application.
No more countless hours reconciling information from multiple systems to produce ad-hoc reports. ONSIGHT leverages your real-time data from a centralized solution, NetSuite, the worlds #1 Cloud ERP.
Analytics & Reporting
No more countless hours reconciling information from multiple systems to produce ad-hoc reports. ONSIGHT leverages your real-time data from a centralized solution, NetSuite, the worlds #1 Cloud ERP.
Access to on-demand service information is available anytime for your customers, field service work force, dispatchers, and project managers.
Customer Service Portal
Access to on-demand service information is available anytime for your customers, field service work force, dispatchers, and project managers.
